Coming soon: program staff training
Keep families and clients engaged when they aren't ready to admit, or to follow the plan.
A program-specific training that gives admissions and discharge teams a structured alternative to losing the call or losing the client.
Join the early interest listMany admission calls end with a family that isn't ready: "Maybe we can try it on our own first." Many discharges end with a client who rejects the plan: "I can do this on my own." In both cases the program usually loses contact.
This training teaches a structured alternative for both ends of treatment. A trained staff member works with the family through a series of accountability meetings, keeping the door open to admission, readmission, or the right aftercare, while the clinical recommendation still stands.
- Status
- Opening soon
- Format
- Customized for each program
Join the early interest list
Be the first to hear when it opens.
Who it's for
- Admissions teams
- Discharge coordinators and case managers
- Program leaders focused on retention, census, and alumni engagement
What you'll learn
- Recognize a caller who is not ready to admit but may be a few steps away
- Recognize a client who will not follow the discharge plan
- Run a structured series of family meetings with clear assessment points
- Keep families involved in accountability and aftercare conversations
- Know when to recommend a higher level of care
Common questions
Does this replace clinical recommendations?
No. The clinical recommendation for continued care still stands. This gives staff a structured option when a family or client won't take it yet.
Is it customized?
Yes. It is built around each program's admissions and discharge process. Tell us about yours in the form.